Welcome to Orchard Support
We are an Apple Authorized Service Provider. That means our store and technicians are certified by Apple to repair your device exactly like Apple would themselves. We install genuine Apple replacement parts to insure your device works as it was engineered by Apple. Choose from the available products below to learn more!
iPhone
Mac
iPad
Beats
Accessories
Make an Appointment or Walk In
We accept walk-in reapirs Monday – Saturday from 9 am – 6 pm.
You can also schedule an appointment with us through Apple’s website here!
Apple’s established support process will give us the information we need to best serve you. Follow the link below and select The Orchard loaction that nearest you.
If you can’t make it into the store, we will gladly help you through our Mail-In Repair Service.
Pricing and Times
Unfortunately, not everything is covered under Apple’s warranty. Select your device for more information on out-of-warranty pricing and turnaround times.
Before You Visit Checklist
Back Up Your Data
We can backup your device if needed but having your own backup will save repair time and will prevent future data loss. Learn how to backup your Mac. Learn how to backup your iPhone.
Turn Off Find My iPhone
To service your iOS device, Find My iPhone will need to be temporarily turned off. In order to turn off Find My iPhone, you must know your Apple ID and Password.* Find My iPhone can be disabled in Settings>iCloud. If your device does not power on, Find My iPhone can be disabled by removing the device from your account on iCloud.com.
If you are unable to turn off Find My iPhone, Apple cannot provide support services. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot.
Change Your Password
We need your login password to make a backup, troubleshoot issues in your OS, and to create repairs through Apple. Please change your passwords to something you are comfortable giving us, and then change them back once the repair is complete.
Bring Only Your Device
We only need what is necessary to solve the issues you are experiencing with your device. We have chargers, displays, and peripherals in store for us to troubleshoot with.
Trade In With The Orchard
Turn an eligible device into credit towards a new one, or recycle it for free.